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Terms, Eligibility and Your Account Rights

Access to Baje Live — including the lobby, wallet functions, and payment channels like bKash, Nagad, and Rocket — depends on your local law and the eligible regions we serve. Read through these terms to understand what applies to your account before you proceed.

Jurisdiction-Dependent AccessAccount Eligibility RulesbKash · Nagad · Rocket Wallet TermsLive casino and slots
Baje Live Terms, Eligibility and Your Account Rights
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about these terms, your account eligibility, or a payment dispute involving bKash, Nagad, or Rocket, our support team handles legal and account queries through the channels below. Response times vary by channel; for urgent account issues, live chat is the fastest path.

Team online

Live Chat

Open the chat widget from any lobby page. For account suspension or wallet mismatch queries, have your registered number ready so the team can locate your record quickly.

Email Support

Send detailed legal or account queries to our support address. Include your account ID and the wallet number linked to your account so we can respond with the right information.

Help Centre

The Help Centre covers common eligibility questions, wallet verification steps, and account closure requests. Browse the legal section for answers before raising a ticket.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Account security and data handling sit at the centre of how Baje Live operates. Here is what we do on each front and how you can act on your own account rights.

Data Handling

We collect only what is needed to operate your account — your registered mobile number, wallet identifiers for bKash, Nagad, or Rocket, and transaction records. We do not sell this data to third parties.

Cookie Use

Cookies keep your session active and remember your lobby preferences. You can clear them from your browser at any time; doing so will log you out and reset saved settings on your next visit.

Account Security

Login uses a one-time password sent to your registered number. If you receive an OTP you did not request, contact support immediately via live chat and do not share the code with anyone.

Data Retention and Requests

We retain account and transaction records for the period required by applicable law. To request a copy of your data or ask for account deletion, contact support with your account ID and registered wallet number.

Common Legal and Eligibility Questions

These are the questions we hear most often about account eligibility, data rights, and how our legal terms apply to wallet payments in Bangladesh.

Eligibility depends on your local law. You must meet the minimum age set by your jurisdiction and confirm that accessing an online gaming platform is permitted where you are located.

Yes. Wallet transactions through bKash, Nagad, and Rocket are covered by these terms alongside the individual policies of each wallet provider. Both sets of rules apply at the same time.

Any confirmed balance is returned to the originating wallet number — bKash, Nagad, or Rocket — after the account review is complete. We do not retain funds beyond the review period.

Contact support via live chat or email with your account ID and registered wallet number. We will process the request in line with the retention period required by applicable law.

We may update these terms and will post the revised version on this page. Continuing to use the platform after a change is posted means you accept the updated terms.

Contact support immediately through live chat. Do not share the OTP with anyone. Our team can flag the account for review and secure it against unauthorised access attempts.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.